FAQ

 

 

 

 

 

 

 

 

Delivery

 

Minimum spend to qualify for delivery?

$50 before tax

Cost of delivery?

$6 for Zone 1, $25 for Zone 2 and $40 for Zone 3

Where do you delivery within the GTA? 

You can check to see if your address qualifies for delivery by checking out our map.

Can I place an order for same or next day delivery?

Our Chefs need time to prepare your order so our policy is a minimum of 36 hours notice. Please note orders for the weekend and Monday must in by that Friday by 12pm.

What days do you deliver?

Weekly with certain exceptions*

Can you ship my order since I don’t live in the GTA? 

We currently do not offer shipment for orders in regions outside of the GTA.

Are any locations open? 

Queen West and Rosedale have reopened with new hours. Please check out our contact page for details.

Can I place an order if my shipping address if different from my billing?

Yes – as long as the shipping address is inside the delivery zone.

Will you deliver to my door if I live in a condo? 

Our drivers will call you when arrived to meet in your lobby. If no answer, we will leave your order with the front desk reception. If we cant leave at the front desk and cannot reach the recipient the order will be return to the head office.

 

Pickup

 

How do pickup preorders work? 

We are currently offering pickup on preorders for our Queen West, Rosedale and Oxford locations.

Minimum spend to qualify for pickup? 

No

What days are available for pickup?

Available dates will be shown at checkout for pickup at each location.

Do you accept same-day orders?

We do not accept same-day online orders.

Do I have to pre-order or can I walk into the shops?

Walk-ins are available every day at our Queen West and Rosedale locations. Please note the products there are first-come, first-serve; if you would like to reserve an item, make sure to order 36 hours ahead.

How do I pick up my order? 

Queen Street West:

Monday – Saturday 9:00am – 8:00pm

Sunday 9:00am – 7:00pm

Rosedale:

Tuesday – Saturday 10:00am-6:00pm

Sunday 10:00am – 5:00pm

855 Oxford Street (Etobicoke, Islington and Evans):

Monday – Saturday 9:00am-11:00Am

For Queen pick up, please come in-store for pickup.

For Rosedale pickup, please come in-store for pickup.

For Oxford orders, please call 416-368-2009 ext 0 upon arrival and stay in your car and open your trunk- A team member will bring your items outside and place them in your trunk for contactless pickup. If you have any issues please email us, thanks again for your order.

Please allow 2-metre distances between you and our staff and wear a mask when you arrive for your order.

All orders must be picked up on your selected pickup date. If the order must be pickup on the chosen date,if not then donated to a local charity. No refunds, all deliveries and products are final sale.

If you experience any issues please email info@nadege-patisserie.com. Thank you again and take care!

Open Locations (Queen West & Rosedale)

 

Do you have any open locations and if so, what are the store hours? 

Our Queen West and Rosedale locations are currently open to the public. Please check our contact page for store hours!

Do you currently have any COVID-19 restrictions in your stores?

We require all guests to currently wear a mask or face covering in response to the City of Toronto’s most recent bylaw mandate. Each location additionally has its own limit on the number of customers allowed in the boutique at a time and asks that all guests kindly keep 6ft distance from each other and our staff.

Is there any seating at this time?

Our Queen West location offers patio seating while our Rosedale location has no seating.

Can I get ice cream at all open locations?

Queen West is the only boutique with an ice cream shop for cones and cups. 16oz pints and ice cream macarons are available at both Queen and Rosedale to-go.

What about your PATH and Yorkdale locations? 

The PATH boutique remains temporarily closed at this time and our Yorkdale location is now permanently closed as of Spring 2020.

Can I shop at the 855 Oxford Head Office? 

The head office is only available for pre-orders for curbside pickup from 9am-11am only. Thank you for understanding!

Corporate Orders

We are still taking corporate orders at this time. For inquiries on corporate or larger orders please contact info@nadege-patisserie.com.