Terms and Conditions

1) PRODUCT:

We endeavor to display as accurately as possible the products available for sale on our website. However, the colours and images that you will see on our website will depend on a number of factors such as your monitor and its settings. Therefore, we cannot guarantee that the colour of other features of product for picked-up, to accordance with your order(s) will appear exactly the same as the image you see displayed on the website.

2) PRICING:

Nadège Patisserie has the right to change pricing. Unless otherwise specifically indicated, all prices on the website are in CANADIAN dollars.

The charges for delivery are extra and the rates will be presented at the final stage of checking out to the customer. Rates depend on the packages destination, weight, and volume.

3) CANCELLING AN ORDER:

All cancellations must be submitted by e-mail only with full order details to be accepted. The cancellation must be placed 2 days before pickup date. No refund will be made after this cut off time. All sales will be final.
Refunds will be made only to the same credit card used for the purchase or a store credit within 15 days.

If and when possible, Nadège Patisserie will honor a change or cancellation made by the customer if the package is still in preparation and not turned over the delivery company. These will be determined on a case-by-case basis.

If the package has been turned over to the delivery company all sales are final. There is no change or cancellation possible.

4) QUALITY AND ALLERGIES:

Nadège guarantees that its products are made following strict quality control rules and Canadian hygiene standards.
Customers must follow storage and consumption advice. We do not take any responsibilities once the product has left the store(s).

Nadège cannot warrant its products if they are not kept in the recommended storage or if they are not consumed by their “best by” date.

Nadège Patisseries Ltd uses all types of nuts, gluten, dairy, eggs and may contain traces soy, gelatin, and alcohol. For any concerns, please contact us before purchase(s). Nadege Patisseries Ltd. does not take any responsibilities for allergies.

5) PAYMENT:

By ordering products from this website, you authorize Nadège Patisserie Ltd and its agents or other credit card processing vendors to charge your credit card for the applicable fees. If Nadège Patisserie Ltd does not receive payment from the card issuer orders will not be processed.
Nadege Patisserie Ltd has the right to refuse to accept or fulfill any order upon reasonable notice

6) DELIVERY OF PRODUCT:

*PLEASE NOTE: Cut off times for all next day deliveries is 12:00 pm. Weekday order delivery cut off within Ontario are Thursday’s at 12:00 pm as UPS does not deliver on weekends. No deliveries will be made on the weekend or leave on Friday, Saturday and Sunday. Orders received on these dates will be sent the following Monday.

The customer is responsible for filling in all details for the recipient’s name and address. This information needs to be precise. If an apartment, please be sure to leave the apartment or flat number.

If a package is returned due to an error in delivery details or impossible to make a delivery at indicated address, Nadège Patisserie cannot be held responsible. New delivery charges will apply if the customer would like to re-send.

Once an order has been handed to the courier company, Nadège Patisserie Ltd no longer takes any responsibility of the package or its contents.

Nadège Patisserie is unable to ship to PO boxes.

If you are sending a gift, please notify the gift recipient so they are there to sign and receive the package.

7) DISCLAIMER OF WARRANTIES

THIS WEBSITE, THE INFORMATION, AND MATERIALS CONTAINED, AND PRODUCTS AND MERCHANDISE OFFERED FOR SALE HEREIN ARE PROVIDED BY NADEGE PATISSERIE AND/OR ITS AFFILIATES ON AN “AS IS” AND “AS AVAILABLE” BASIS. NADEGE PATISSERIE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR MERCHANDISE INCLUDED OR MADE AVAILABLE ON OR THROUGH THIS WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NADEGE PATISSERIE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, ON THE INFORMATION, MATERIALS, PRODUCTS AND MERCHANDISE PROVIDED ON OR OFFERED FOR SALE ON THIS WEBSITE INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE AND QUIET ENJOYMENT. NADEGE PATISSERIE DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, CORRECT, ADEQUATE, USEFUL, TIMELY, RELIABLE OR OTHERWISE. ALL PRICES AND SERVICES LISTED ON THIS WEBSITE ARE SUBJECT TO AVAILABILITY AND LIMITED QUANTITIES. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. NADEGE PATISSERIE MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THIS WEBSITE AT ANY TIME, WITHOUT PRIOR NOTICE.